Terms & Conditions

CuddleCuddly.com.hk provides services to you subject to the terms and conditions and other customer service pages which we have prepared to help make your shopping experience with CuddlyCuddle as enjoyable and problem-free as possible. Please read them carefully. By visiting or using CuddlyCuddle's website ("site" or "website"), you acknowledge that you have read and understood, and agree to be bound by, these terms and conditions. You are confirming you are at least 18 years old and also agree to comply with all applicable laws and regulations, including Hong Kong Copyright and Trademark laws. Here “us” or “we” refer to CuddlyCuddle. 

Website Contents
All content & information, both written and visual, are the sole property of CuddlyCuddle. The site content are intended solely for personal and non commercial use. You further agree not to access or use any CuddlyCuddle in any manner that may be harmful to the operation of the site or its content. The site may contain links to other sites or online resources, we have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. 

Website Information
CuddlyCuddle makes every effort to display the products listed for sale on the site as accurately and up-to-date as possible. However, the colors we use, as well as the display and color capabilities of your computer monitor, will affect the colors that you actually see on your screen. CuddlyCuddle will not be held responsible for your monitor's display of any product color, texture or detail will be accurate. We reserve the right to make adjustments and revisions to our policies and data within our site as needed without notice. 

Brands' Products
CuddlyCuddle carries different brands from the globe and will continue to enrich the categories from time to time. Material on the the site may contain information about the brands' products. We do not represent or endorse the accuracy or reliability of these information, description and terms of use from the brands respectively.

Privacy & Confidentiality
While using this site the user will be solely responsible for the accuracy of any information that they have provided or updated to us. All information provided or updated to the site including comments and feedback will be sole property of CuddlyCuddle Company.  Our use of information will be governed by our Privacy Policy

Returns and Exchanges
We hope you are happy with all the items that you order from CuddlyCuddle, but if for any reason you are not satisfied with your order, please return any unwanted items in an unused and perfect condition, and we will arrange an exchange for you under our Exhanges and Returns Policy.

Defective Product
Though we carefully check every item before despatch, if, unfortunately, you happen to receive a product that is faulty or damaged in any way, please contact us within 24 hours via hello@cuddlycuddle.com.hk for an exhange, with a photo of the original shipping box, packing and the damaged product(s), upon your recepit. 

Delivery
We offer worldwide delivery, except P.O.box, through our selected postal and courier service providers. Please see our Delivery Information for further details. Please note that when ordering goods from outside Hong Kong, you may be subject to additional import duties and taxes which are charged once your order arrives in your country. If levied, these costs will be your responsibility to bear. All orders with payment received will be confirmed for despatch within 1-3 business days. Delivery time subject to location. Orders will be sent to the delivery address (oversea) / one of the SF express stations (local) that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect or any unforeseeable delays that are beyond our control.  We will not take any responsibility for any risk (including risk of loss) that title to the ordered products which are deliveried by the courier to the specificed mailing address.