Exchanges & Returns

We offer an exchange for our product(s), except swimwear and sale items, within 7 days of recepit of your order. If for any reason you wish to exchange an item, we will provide one free exchange within the time limits. You will be responsible for the return postage for item that you wish to exchange. However, we will happily to send you a different size or style, subject to availability, with no postage charged for the replacement item. Replacement postage waived only limited to Hong Kong. For oversea, please contact us for an extra fee. Please note that the returned item must be in original unused condition with original packaging to qualify. A friendly note, within 7 days of receipt of your order, please inspect the goods thoroughly prior to disposing any packaging or removal of labels. CuddlyCuddle does not offer refunds, alternatively, we offer store credit for your return, valid for the next two months, if the product you intend to exhange is not available. 

Please email us at hello@cuddlycuddle.com.hk if you have any enquiry.